Monthly Archives: December 2010

Reserved aircraft expected to take passengers of US aircraft after its emergency landing in Almaty

The passengers of the US aircraft that had emergency landing in the Almaty International Airport on Wednesday, December 29, 2010, will depart on their route in a reserved aircraft, the Novosti-Kazakhstan News Agency reported with the reference to an Airport representative.
“Another aircraft should arrive in the airport at 9:00PM (local time) on Thursday, December 30, 2010, as it will take the passengers of the crash-landed aircraft to deliver them to the destination”, the Airport representative said.
He clarified the aircraft was a civil airplane, McDonnell Douglas DC-10, but not a military Hercules aircraft, as the Kazakhstan’s Ministry of Emergencies previously reported.
The aircraft was operating the Bishkek – Leipzig flight and the aircrew asked for permission to land in Almaty, as one of the aircraft’s engines broke down and they could not return back to Bishkek because of fog. The passengers include both military men and civil persons who are their family members.
According to info from the US Embassy in Kazakhstan, there were 157 military men in the aircraft. The Embassy reported it was a regular flight operated by the Omni Air Airline, as it organizes rotation of troops from/to the Manas Transit Center.
It is generally known the US Air Force Transit Transportation Center is in the Manas International Airport near Bishkek, Kyrgyzstan.
According to the Almaty International Airport representative, the US party will have to make a decision whether change the engine at site or the aircrew will get permission to depart on two engines to another place to continue repairs.

Engine of the US aircraft that had emergency landing in Almaty broke down because of clogged oil strainer

The clogged oil strainer was the reason that caused the situation when one of three engines of the US military aircraft, Hercules, broke down and the aircraft had to lave emergency landing in the Almaty International Airport, the Airport representative reported to the Novosti-Kazakhstan News Agency.
The Hercules aircraft had emergency landing in Almaty at 09:05AM (local time), as one of its three engines broke down. The Kazakhstan’s Ministry of Emergencies reported the aircraft with 300 US military men was flying to Bishkek, Kyrgyzstan. However, the Almaty International Airport reported this aircraft was operating the flight on the Bishkek – Leipzig route and after its engine broke down they asked permission to land in Almaty, as the aircraft was unable to return back to Bishkek because of fog. The Airport representative also reported there were 117 passengers and 14 aircrew members in the aircraft. The passengers include both military men and civil persons who are the military men’s family members.
“At present, the passengers are in the Airport’s transit hall. Technical workers filled up the engine of the US aircraft with oil provided by the Air Astana Airline and they will test this engine”, the Airport representative said.
According to him, if oil strainer sensors do not indicate clogging up an appropriate act will be written out and, afterwards, the aircraft will be able to continue its flight. If the oil strainer is clogged up again it will mean a necessity to conduct more complex repairs.

Aircraft with 300 US military men had emergency landing in Almaty International Airport

The C-130 Hercules aircraft with 300 US military men onboard had emergency landing in the Almaty International Airport in the morning on December 29, 2010, the Lenta.Ru News Agency reported with the reference to the Interfax News Agency, Russia.
One of the aircraft’s engines broke down, as it was operating flight to Bishkek, Kyrgyzstan. C-130 Hercules landed in the Almaty International Airport at 9:05 (local time).
According to the Kazakhstan’s Ministry of Emergencies the emergency landing was successful and there were no any reports about victims. The military men who were flying in C-130 were temporarily located in the airport’s territory. At present, the US party decides whether repair C-130 in the Almaty airport or send another aircraft to take military men, the Ministry’s representatives reported.

Air Astana renewed air communication with Moscow

On Monday, December 27, 2010, the Air Astana Airline renewed its air communication with Moscow, as it has made a strategic decision to deliver its own anti ice formation liquid for processing aircrafts in the Sheremetievo International Airport, Moscow; the Airline’s Public Relations Manager Zhanna Badaubaeva reported.
Non-flying weather conditions in Moscow caused closing some large airports and, because of this, many airlines had to have landing in Sheremetievo. On December 26, 2010, anti-ice formation liquid was finished in this airport and Sheremetievo was unable to provide appropriate air vessels processing for over 60 airlines so air carriers had to cancel their flights. The Kazakhstan’s national air carrier also suffered due to lacking anti ice formation liquid in this airport. On December 26, 2010, Air Astana had to cancel the flight #KC875 on the Almaty – Moscow route and flight #KC876 on the Moscow – Almaty route. Accordingly, 89 people could not depart from Almaty on this day and 138 passengers stayed in Moscow. Over 10 people were accommodated in a hotel in Almaty and 94 people who are not residents of Russia were also accommodated in a hotel.
On December 26, 2010, the flight #KC 873 on the Astana – Moscow route and the flight #KC 874 on the Moscow – Astana route were postponed. However, because of the inability of Sheremetyevo International Airport to provide de-icing services the Airline had to cancel these flights. 76 air tickets were bought on the flight departing from Astana to Moscow and 129 air tickets – on the flight from Moscow to Astana. 32 passengers had to stay in a hotel in Astana.
Besides the flights that were cancelled some flights were delayed. Among them, there is a flight #KC 871 on the Almaty – Moscow route that according to the schedule should have departed at 6:15AM (Almaty time) and the flight #KC 872 on the Moscow – Almaty route that should have departed at 9:20AM (Moscow time). To renew air communication with Moscow the Air Astana’s leadership made a decision to replace the A320 aircraft to more spacious Boeing 767 so that the flight #KC 871 would be able to deliver 12 tons of the Airline’s proper anti ice formation liquid to Moscow. At 9:43PM (Almaty time), Boeing 767 departed from Almaty with this valuable shipment onboard. At 2:46AM (Moscow time), the aircraft took off Sheremetievo with 200 passengers onboard.
“The provision of de-icing services for aircrafts is the Airport’s task but we demonstrated our large flexibility and found such solution of the problem, due to which the passengers could visit important meetings and meet their relatives and friends”, the Air Astana’s Senior Vice President on Governmental, Legislative Issues, and Safety and Commander of the Boeing 757/767 air vessel Erbol Ospanov noted.
Passengers are advised to contact their travel agents or Air Astana Call Centre for rebooking or cancellation/refund. Passengers will be able to use their tickets on Almaty – Moscow – Almaty and Astana – Moscow – Astana flights departing before 9 January, 2011 subject to availability within the original ticket value. In addition, Air Astana offers its passengers the opportunity to change the point of arrival or departure on flights departing before 9 January, 2010 to/from the Russian Federation, Almaty – Saint Petersburg – Almaty, Astana – Novosibirsk – Astana and Astana – Yekaterinburg – Astana. Change of reservation within the original ticket value and refund will be processed with no additional charge.
“The Air Astana Airline brings its apologies if there will be no free air tickets on the dates requested by you and it hopes for passengers’ understanding”, the air carrier’s report says.

All flights from Domodedovo International Airport to Kazakhstan delayed – power transmission line is repaired

All flights from the Domodedovo International Airport, Moscow, Russia, to Kazakh cities were delayed because of the damaged transmission facilities, the Transaero Airline’s representative office reported to the Novosti-Kazakhstan News Agency, as this Airline operates flights to eight cities of Kazakhstan.
According to Russian mass media, over 100 flights were delayed from the Domodedovo International Airport because of the electricity supply problems caused by ice formation on substations, as this situation caused broken electric lines. 8,000 people could not depart from the airport. At approximately 10:00PM on Sunday, December 26, 2010, the Airport was connected up to electricity supply lines so the Airport renewed registration of domestic flights on Monday night.
“The flight from Moscow to Astana was delayed on December 26, 2010, and it is still unknown when it might be operated because Domodedovo has started departing the delayed flights on the first-served basis”, the News Agency was told.
One of the passengers, whose flight, Moscow – Astana, was delayed, reported to the Novosti-Kazakhstan News Agency by phone that after the Moscow – Astana flight was delayed in Domodedovo for uncertain period on December 26, 2010, he bought an air ticket on the flight operated by the Air Astana Airline, Kazakhstan; however, the passenger was unable to depart from Moscow because another Moscow’s airport, Sheremetievo, experiences difficulties in departing flights due to the iced runways.
“I had to return the air ticket on today’s flight by Air Astana. I was offered to buy an air ticket to Astana on January 4, 2011, only because all air tickets on flights before this day have already been sold”, the passenger told.

Air Astana’s flights delayed from Sheremetievo during two days

The departures of the aircrafts belonged to the Air Astana air carrier, Kazakhstan, from the Sheremetievo International Airport, Moscow, Russia, have been delayed for the second day due to non-flying weather conditions and lacking anti ice formation liquid for processing air vessels, the Novosti-Kazakhstan News Agency reported with the reference to the Air Astana’s Press Service.
“As the Sheremetievo International Airport’s services were unable to process aircrafts with anti ice formation liquid more than 60 flights of various airlines were cancelled”, The Airline explains.
According to the Air Company, Air Astana had to cancel Almaty – Moscow and Moscow – Almaty flights on Sunday, December 26, 2010. Some flights on the Astana – Moscow – Astana and Almaty – Moscow – Almaty routes have been delayed for the second day.
Air Astana recommends to the passengers of cancelled flights to connect their tour agents or apply to the Air Ticket Booking and Information Center to change the departure date or return the air ticket.
“If there are free seats on the rate of the initially bought air ticket the Airline’s clients may fly by Air Astana’s aircrafts on Almaty – Moscow – Almaty and Astana – Moscow – Astana routes during the term before January 9, 2011”, the report says, as it was distributed on Monday, December 27, 2010.
In addition, the Air Company offers passengers to change the arrival city or departure city in Russia. “Passengers may use the Airline’s services on such directions, as Almaty – Saint Petersburg – Almaty, Astana – Yekaterinburg – Astana, and Astana – Novosibirsk – Astana. Changing the air ticket re-reservation and/or return of its full cost will be made free of charge”, the Airline explains.

Two flights from Moscow’s airports to Astana delayed

The Domodedovo International Airport, Moscow, Russia, was made dead in view of extreme weather conditions on Sunday, December 26, 2010. It was caused by broken electric lines, as a result of the iced electric substations in Volodarsky village and Podolsk town. These are two basic substations the Airport gets electricity from. Over 100 flights could not depart Domodedovo, as they served almost 8,000 people.
Experts were able to restore the Airport’s electricity supply. At present, the registration on 50 flights has been opened since morning, December 27, 2010, the Russian news agencies report.
“The flight #203 is delayed in Domodedovo, as it was scheduled to depart Domodedovo at 3:10AM (Astana time), December 27, 2010. It departed at 11:00AM. The flight should depart from Sheremetievo-2 at approximately 7:00PM. Both flights were delayed”, the Inquiry Service of the Astana International Airport reported on December 27, 2010.
According to submitted information, the aircraft belonged to the Transaero Airline, Russia, was delayed in Domodedovo, whereas the Air Astana’s aircraft was delayed in Sheremetievo-2. There was no information about the passengers’ numbers who were waiting for departure from Moscow.

Plans to produce air taxi in Karaganda

The construction of the plant on producing light aircrafts started in the Karaganda Region, Kazakhstan. This project of the Kazakh Avia Spectrum firm costs 1.7 billion tenge (US $11.5 million) and is included to the Industrialization Map so it will get the state’s support.
At present, the construction work is implemented and the plant’s foundation will be ready by January 10, 2011. After this, European equipment will be delivered to produce parts by means of the vacuum-matrix formation technology. Up to 400 parts will be used to assemble each aircraft. It is supposed to supply engines from England and USA.
The Farmer-500 aircraft should become the basic type of the enterprise’s production. When using this airplane operating on usual automobile benzene one supposes conducting the chemical procession of agricultural fields. The Kazakhstan’s Ministry of Agriculture has already confirmed the need in such aircrafts. At present, the Kazakhstan’s need is estimated in 350 aircrafts; Ukraine’s need – 150; Russia – 1,000; other CIS – 250 aircrafts.
The Kazakh Avia Spectrum promises completing the first origin of its engineering in August 2011 and submit it to the International Aviation Cosmic Saloon (MAKC) in Moscow, Russia. Starting from the autumn of 2011, they will start a serial production.
It is also a question of producing a four-seat Sunkar aircraft from the same plastic parts/components. It will be so called “air taxi” that will be able to operate flights on short distances with the speed of 300 km/h. The cost of one Sumkar has been estimated in US $200,000 so far.

13 flights operated by Air Astana delayed in Almaty International Airport on December 22, 2010

13 flights operated by the Air Astana Airline were delayed in the Almaty International Airport on December 22, 2010, the Air Astana’s Public Relations Department reported to the Kazakhstan Today News Agency.
One of the passengers reported, “Over 20 people of one of the flights only returned their air tickets”. “People expressed their discontent in relation to the Airline’s services, as it has kept passengers in the aircraft for three hours referring to various reasons including anti-ice measures”, he noted.
According to passengers, “every hour we were sitting in the aircraft we heard a request to wait for 10-15 minutes that are necessary for quick solution of the aircraft’s technical maintenance”. “In particular, the flight #951, Almaty – Astana was postponed from 06:10AM to 08:35AM, the passengers’ registration was finished at about 09:00AM, the boarding continued during the next hour, and during other two hours, the Aircrew Commander gave notices of further delays of the departure. Afterwards, the number of passengers demanded getting out from this flight because of the Airline’s unsatisfactory service. The Air Company workers tried to dissuade passengers from getting out notifying they would have to go through a new registration and boarding but people were uncompromising. As a result, over 20 people returned their air tickets. The next departure was scheduled at 12:20AM but in fact, the flight departed at 2:15PM (Astana time)”, the passenger of the flight #951 reported.
The Air Astana’s Public Relations Department reported, “13 flight of the Airline were delayed because of heavy snowfalls in the Almaty International Airport yesterday and each delay, in average, came to two hours”.
“The reason of the delay included the fact that one should cover all aircrafts with anti-ice formation liquid before departure. Because of heavy snow, there were some cases when the aircraft should be covered with such liquid once again because snow and ice appeared once again on aircraft’s wings and fuselage. We also applied to the Airport and they also provided with their machines for anti-ice formation servicing. Thus, both the machines belonged to the Airline and the ones of the Airport were involved. Of course, we tried doing everything possible to depart aircrafts as soon as possible but if an aircraft takes off without sufficient procession against snow and ice it would be dangerous for taking off. First of all, we take care of the passengers’ security and because of this, the aircrafts were thoroughly processed. It made its influence to the schedule”, the Airline reported.
“The circumstances were such that the airport’s activities were significantly complicated in conditions of heavy snowfalls. As 15 people refused to fly the aircraft had to go back to the station, make passengers getting out and unload the entire luggage in compliance with the international safety regulations. After this, when the entire luggage was loaded for the second time and all passengers were boarded the aircraft departed at 2:16PM only”, the Airline’s Public Relations Department reported.
In passengers’ opinion, the Air Company employees should have done all necessary procedures before the flight and they express their bewilderment in relation to the Air Company’s service.

Air Astana Airline informs on operating flights during snowfalls in Europe and Kazakhstan

The Air Astana Airline informs about the difficult situation with the passengers of the flight #KC 902 on the London – Almaty route that was scheduled to be operated on December 18, 2010. Over 6,500 flights were cancelled all over the European continent and the lion’s share included the largest airport in Europe, Heathrow.
“On December 18, 2010, over 100 passengers were scheduled to fly by the flight #KC 902. We tried to accommodate them in a hotel; however, all hotels were overfull. Not only our Air Company but also dozens other international airlines were in the same conditions. We provided vouchers to our passengers to get lunches in the airport’s restaurants but the airport did not cope with the huge number of people. The meals and drinks permanently come to the end. We try to do everything possible to provide assistance to our passengers but, unfortunately, we are limited with the airport’s possibilities”, the Air Astana representative in London Martin Crags commented.
Over 50 people who have waited for departure since December 18, 2010, returned to Almaty on December 22, 2010. Over 60 people are still in the Heathrow Airport and they will be accommodated in a hotel for the period of the flight expectation. The Air Astana Airline undertakes all possible attempts to take away the remainder passengers. The air tickets for basically all passengers were re-reserved to the nearest flights on December 25 and December 28, 2010. Also, depending from availability of free seats the passengers are offered to fly to Almaty by means of some joint flights through Amsterdam, Frankfurt, and Moscow.
The Air Astana Airline brings its apologies to all passengers for caused inconveniences and affirms the flights delays cause damage not only to clients but also the Air Company itself, as they result additional financial expenses.