SITA technology transforms operations at Azerbaijan airport

Air transport IT specialist, SITA, will provide the IT infrastructure,
passenger processing platform and airport operations systems for Geidar Aliev International Airport’s
new Terminal 1 in Baku, Azerbaijan. The new technology will
transform operations, both for the airport and for Azerbaijan Airlines,
enhancing the passenger experience with new self-service options and enabling
the airport to handle double its current capacity.

Jahangir Askerov, Azerbaijan Airlines President, said, “In recent years,Azerbaijanhas made major investments to develop the country’s air transport industry with
support from Azerbaijani President Ilham Aliyev. We need modern, integrated solutions
to help us process passengers more quickly, improve our operational efficiency
and help facilitate growth. The new SITA systems incorporate the industry’s
most advanced technology and align with all IATA recommendations, as well as
the latest industry trends. We also appreciate the convenience of dealing with
a single supplier, SITA, for all our IT and communications needs.”

As part of the new deal, SITA is providing consultancy services in the
areas of IT infrastructure and passenger processing, along with a full range of
industry-leading solutions. SITA’s Airport Connect Open  passenger processing platform will include
more than 70 common-use workstations and 12 common-use self-service kiosks for
check-in.  With the new platform,
Azerbaijan Airlines, and all other airlines using the airport, will be able to
access their respective IT applications in real-time on shared equipment. They
will also be able to use any airport desk, gate or self-service kiosk for
passenger check-in and boarding for maximum flexibility and convenience.

SITA’s BagManager baggage management system will improve baggage
processing efficiency, reduce mishandled bags, simplify baggage operations and
help to ensure on-time departures. If bags are not delivered on time, SITA’s WorldTracer
kiosks will enable passengers to check the status of their bags and file a
missing bag report themselves, without having to wait for an agent. 

As part of the new deal, SITA has also provided 145 new digital display
screens and an advanced audio system throughout the airport terminal to keep
passengers up-to-date on flight information. SITA’s Airport Resource Manager
helps coordinate real-time management of airport equipment, making sure
resources are available when needed. SITA will support all new solutions for
five years.

Dave Bakker, SITA President, Europesaid: “SITA has worked with Azerbaijan Airlines for more than a decade, helping
to facilitate its strategic growth plans. This project is unique in the region
because we have provided both consultative services and end-to-end solutions,
working in close collaboration with the airport, airline and other airport

Azerbaijan Airlines, the national flag carrier of Azerbaijan, is the largest user of the new
terminal at Geidar Aliev International Airport in Baku. The terminal can process around 2,000
passengers per hour.  Azerbaijani
President Ilham Aliyev and his family helped inaugurate the new terminal, which
officially opened 23 April 2014.

International company SITA is a world leader in the field of information
and telecommunications systems for the air transport industry. SITA provides
comprehensive solutions for service airlines, airports, global distribution
systems and government agencies by providing access to the world’s most
extensive telecommunications network.

The area of ​​professional competence of the
company covers all aspects of aviation operations – from its own global
communications systems to a variety of solutions in the field of passenger
services, baggage handling, flight operations, onboard services, border control
and communication systems with terrestrial services.

The services of more than 400 airports around the world are more than
450 air transport enterprises and 2,800 other customers in 200 countries. Consolidated
revenue was $ 1.63 billion in 2013.

Some of the subsidiaries and joint ventures includes SITA company OnAir
– developer system for mobile communications in flight, CHAMP Cargosystems – IT
provider for commercial airlines and Aviareto – created solutions for managing
aviation assets.

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