Monthly Archives: November 2014

Amadeus unveils industry-first solution allowing airlines to better manage delayed and cancelled flights

Imagine that in the case of flight cancellation passengers no longer
need to call the airline or standing in line at the airport. Disruptions in
flight schedule no longer cause irritation and stress – because alternatives
trip can be found using a smartphone or tablet just one touch with the defined
personal preferences.

Imagine also that the failure in the flight schedule before, during or
after a trip, airline passengers can offer customized solutions to the problem.
For example, free hotel accommodation, upgrades or other services, such as
visits to spa-lounge at the airport. In this case, airlines can automate the
whole process of fault management in the schedule from start to finish,
including work with the tickets, the use of EMD standard, update’s inventory
database, registration of new boarding passes and even luggage transfer to the
new flight. As a result, significantly improve performance, increase loyalty
and commitment to ensure the brand, and reduce costs.

TAM Airlines has been confirmed by Amadeus as its launch partner airline
for a new solution that will deploy intelligent and personalized
re-accommodation options to enable travellers to enjoy an improved travel
experience while offering airlines the chance to save costs and more
effectively manage passengers. The launch of the Amadeus Personal Disruption
Companion follows the 2013 white paper ‘Passengers-first: re-thinking irregular
operations’ commissioned by Amadeus to better understand airline disruption.

Amadeus Personal Disruption Companion, which will be available on a
white label basis beginning in 2015, is unique to the market in that it takes a
wholly customer-centric approach to managing flight disruptions and puts the
traveller firmly in control when flights are delayed or cancelled. It works by
understanding and analyzing who is traveling and to where, combining this
information with preferences such as language and choice of contact. This
information is then fully personalized using each traveler’s specific journey
and ancillary purchase history, as well as other personal preferences both
stated and learned.

Launched in partnership with TAM Airlines, the Brazilian national
airline and part of the LATAM Airlines group, Amadeus Personal Disruption
Companion was presented for the first time at PhoCusWright’s Travel Innovation
Summit, where the solution was runner-up in the Established Companies awards.

Julia Sattel, SVP, Airline IT, Amadeus IT Group, said: “We believe that the
market opportunity for the industry to deliver more effective disruption
management is huge. Indeed, US airlines alone lost US$7.2 billion as a result
of disruption in 2012, while IATA research suggests that airlines that move
faster from crisis to recovery could save $455 million every year just in
re-booking costs. When things go wrong passengers want to see automated and
intelligent re-accommodation options and offers that are personalized and
bespoke to their unique needs.

“Instead of taking an operations-centric approach to re-accommodating
travellers, we advocate re-thinking entirely how disruption is handled with the
customer in mind – rather than shifting travellers from a cancelled flight to
another, we should understand and respond to how the delay impacts that person
and their unique reason for traveling We believe that as an industry there is a
great opportunity here to deliver a better travel experience as part of an
intelligent and dynamic global travel ecosystem which places at its very heart
the ever-evolving 21st century traveller.”

Daniel Limena, E-Commerce Projects & Operations Manager, TAM
Airlines, said: “We are excited to be working with Amadeus to develop a
solution that will give passengers peace of mind that any disruption will be
managed with an efficient, personalized approach. We expect this innovation to
lower costs associated with disruption, provide a faster and more reliable
response to our customers and ultimately, when things are really challenging,
deliver a brand experience we can be truly proud of.”

The launch of Amadeus Personal Disruption Companion follows the 2013
white paper commissioned by Amadeus and written by Norm Rose examining
disruption management. According to ‘Passengers-first: re-thinking irregular
operations’, 33% of passengers cite insufficient information about what is
happening as the number one cause of frustration at times of disruption,
followed by 18% of passengers complaining about being given conflicting

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Airport in Kyzylorda, Kazakhstan, takes its first international flight

Yesterday, the Boeing 737-400 plane belonged to Tajik Air, Tajikistan,
landed at the airport in Kyzylorda. This aircraft with 130 passenger seats was flying
en route Kurgan-Tuibe, TajikistanKyzylorda,KazakhstanMoscow, Russia,
the Press Service of the Regional Governor’s Office reported.

“Everything is fine. Features of the airport in Kyzylorda are even
better than we expected. Before this, we were flying through Taraz, Kazakhstan.
When flying through Kyzylorda, it will allow us saving 45 minutes, and this is profitable
for us. We are going to negotiate, and, if everything works out, we will
operate six flights weekly through Kyzylorda”, said Yusubzhan Yusubahmetov, Senior
Flight Instructor of the arrived airplane.

We remind herein, in October 2014, the airport in Kyzylorda was granted
the international status by a resolution issued by the Kazakh Government.
Currently, negotiations are underway with both domestic and foreign air companies.
One has already agreed that, from mid-December 2014, the residents of Kyzylorda
will be able to fly to Dubai.
Also, one will launch international flights to Urumqi,Istanbul, Moscowand Beijing since

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Air Astana responds to demand on Almaty – Dubai flight

The Kazakhstan’s flag
air carrier, Air Astana, informs that, due to high demand on the Almaty, KazakhstanDubai, UAE, air route, during the period from
December 12, 2014, to January 13, 2015, except December 22,25,27 and 29th, these
flights will be operated by Boeing-767 airplanes according to the flight schedule

The flight #KC 895 departs from Almaty at 07:40 and arrives in Dubai at 10:25. The return
flight #KC 896 takes off from Dubaiat 11:25 and arrives in Almaty at 17:40. Time is local for each airport.

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Civil Aviation Committee comments on runway state at the airport in Uralsk, Kazakhstan

The Civil Aviation Committee (CAC) commented on the state of the runway atUralsk International Airport, reported. Previously, CEO of the airport said the runway is not
able to function in autumn-winter period due to the cement-concrete pavement.

“One should note the runway reconstruction project at the Uralsk International Airport passed the state
departmental examination, which confirmed the feasibility of using cement-concrete
on both technical and economic indicators. For example, the service life for cement-concrete
pavement is 20-25 years, while asphalt-cement one serves 7-8 years. In this relation,
cement-concrete, unlike asphalt-concrete, more stably responds to high and low
temperatures”, said Serik Muhtybaev, Deputy Chairperson, CAC.

He also led some important figures. Mr. Muhtybaev said that
strengthening the runway with cement-concrete pavement will cost KZT 7.9
billion, whereas the asphalt-concrete pavement would cost KZT 8.2 billion. Mr. Muhtybaev
gave recommendations to the leadership of the airport in Uralsk regarding formation and removal of

“There are three ways. This includes using snow removal, “thermal” and “wind”
machines and using chemicals in extreme cases. I would stress herein that the
provision of patrol group of specialized equipment to clean the surface of the
runway is the responsibility of the airport. The corresponding requirement is set
by regulations of the Government on approving the airfield security rules in
civil aviation”, the official said.

However, he pointed out that there are different types of chemicals that
are harmful to concrete slabs, whose age is less than two years. The speaker
said that, in his letter addressed to the Kazakh Air Project Office, he informed
the airport Uralskabout banning the use of a particular type of reagent based on urea. But there
are a number of alternative modern anti-icing reagents based on the acetate,
which are safe for use in the fresh cement-concrete pavement, Mr. Muhtybaev concluded.

We remind herein, earlier, the leadership of the airport in Uralsk complained that
the operation in winters would be impossible. The fact is that the designers
have warned the airport staff: during the nearest two years, the runway should
not be treated by anti-icing fluid. Hairetdin Raskaliev, Director of this airport,
clarified this would threaten the stable operation of the aerodrome.

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Planes taking off from Bishkek to Osh return back to Manas International Airport due to weather conditions

Several planes that have taken off from Bishkek to fly to Osh, return back to the Bishkek’s Manas International Airportdue to weather conditions in Osh, the Civil
Aviation Agency reported to the News
, Kyrgyzstan

One notes that an aircraft flew to Oshat 17:15, local time, yesterday, but it was unable to land and had to return back
to Manas. Only one plane landed, as it took off from Bishkek at 17:05, local
time, and it happened after 50 minute-circling over Osh.

Today, no any flights have been operated so far from the airport in Osh due to fog.
Visibility is 200 meters only.

At present, one is clarifying the number of delayed flights.

Erkin Isakov, Director, Civil Aviation Agency, told the problem related
with visibility occurs annually. “The Osh International Airport is in the wrong
location, so fog prevents the departure of aircraft. We considered the option
to transfer the airport, but this issue has not been resolved yet. There are no
any other reasons for flight delays now”, he explained.

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Aeroflot to operate its flights to Samarqand, Uzbekistan

Russian airlines will make advanced payments to airport services in Uzbekistan in
Russian rubles, said Valeriy Okulov, Deputy Minister of Transport of Russia.

The sides reached a corresponding agreement at the session of the
intergovernmental commission on economic cooperation, which was held in Tashkent on Wednesday, Mr.
Okulov said.

Russian official said that the Russian airlines can make advanced
payments in rubles for technical, commercial and aero navigation services
(except payments for fuel) at the airports in Uzbekistan.

Uzbek side also agreed to issue permission to Aeroflot to conduct Moscow, Russia– Samarqand –Moscowflights on seasonal flight schedule.

In its turn, the Russian side allowed Uzbekistan Airways to operate its Tashkent, UzbekistanVladivostok, RussiaTashkent flights.

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Uzbekistan Airways to fly from Ferghana, Uzbekistan, to Yekaterinburg, Russia

The Russian Federal Air Transport Agency confirmed the appointment of Uzbekistan
Airways to be a regular air carrier on the Ferghana – Yekaterinburg – Ferghana  contract airline.

In turn, the aeronautical authorities of the Republic of Uzbekistaninformed the Russian side about the appointment of Uzbekistan Airways to operate
direct scheduled air services, as regards air passengers, cargo, baggage and
mail, on the Ferghana – Yekaterinburg – Ferghana  contract airline.

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Kyzylorda – Dubai direct flight to begin in December

In the first week of December, one will begin operating direct scheduled
flight en route Kyzylorda, KazakhstanDubai, UAE, reported Marat Baimbetov, the
head of the regional department of passenger transport and highways.

According to him, the flight will be operated by Bombardier CRJ aircraft
with a capacity of 100 passengers.

It is worth noting that one also works on launching direct air routes
from Kyzylorda to Russia, Turkey, China and UAE. For this purposes,
one also works closely with Customs, Immigration, Sanitary and Epidemiological

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10 flights delayed due to fog at Almaty International Airport

Fog that covered the Almaty International Airportcaused delay of ten flights operated by SCAT Airlines, Kazakhstan for the duration of five
to nine hours, reports citing the Air Company’s Press Service. Due
to poor visibility, the aircraft were forced to expect an improvement in
weather conditions on November 26 – 27, 2014.

One noted that the planes were forced to wait at the airport in Almaty
and in the regions. As a result, some changes were made in the flight schedule.
Time was changed to flights to and from Karaganda,
Taraz, Ust-Kamenogorsk, Semei and Zhezkazgan, Kazakhstan.
The Press Service noted that all passengers pending departure are provided with
food. “SCAT Airlines sincerely apologizes for the inconvenience”, the Air
Carrier’s Spokesperson said.

We note herein the Almaty International Airport’s
website reports on delaying  another 20
flights. Among the delayed flights, there are both domestic and international
ones. In particular, one has delayed the flights operated by Air Astana,, Hainan Airlines, Invest Airlines and Ukraine International Airlines.
We remind herein, on November 23, 2014, fog also covered the airport in Almaty.
At that time, 27 flights were delayed in total.

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Runway unsuitable for winter was built at airport in Uralsk, Kazakhstan

The runway at Uralsk International Airportis unsuitable to be used in winters, Hairetdin Rascaliev,  Director General of this airport, stated, reported. The Kazakh Air Project Office sent him a letter stating
that the runway ostensibly can not be processed with icing fluid for two years for
long-term operation.

Thus, the airport is at risk to be closed this winter, as it has just
been opened. It is well known, only on October 31, 2014, the first phase of the
runway reconstruction project was completed. “On November 24, 2014, we received
a letter from the Kazakh Air Project Office to ban the processing of the runway
surface with anti-icing reagents for two years. It turns out, the runway was improperly
designed! We originally asked to build an asphalt-concrete runway, but they
made the cement-concrete one. Now, we have written letters to Aset Isekeshev, Minister
for Investment and Development and the Regional Governor’s Office that the
airport can not operate stably. In the case of snowfalls and ice formation, we
can not use liquid, so there are inevitable long delays and cancellations of departing
and arriving flights at the Uralsk Airport. It turns out,
such failures in our work will continue for as long as the spring comes”, he
said. In his letter, the airport leadership blames officials of the Civil
Aviation Committee in negligence. Mr
. Rascaliev argues that they made such shortcomings.

Mr. Rascaliev stated, in the event of collapse, the airport does not
assume responsibility for ensuring the regularity and safety. At the same time,
he said that the West Kazakhstan Regional Governor’s Office and the airport warned
of inappropriate cement-concrete pavement in March-April 2014 and they offered
to reconstruct the runway by the method of asphalt-concrete pavement, which is
more resistant to chemical attacks. Earlier, one reported that even former
Prime Minister, Serik Akhmetov, reviewed the reconstruction of the runway at the
airport in Uralsk back in 2013.

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