World’s airlines have increased the number of incorrect baggage handling cases by 9% in 2018

The world’s airlines have deteriorated passenger baggage delivery rates last year, increasing the number of improper handling by 8.9% to 24.8 million, Interfax reports, citing the SITA’s Annual Report, as it represents an IT service provider for the aviation industry.

At the same time, the Report notes that this number is less than 0.6% of the total amount of baggage transported by airlines in 2018 in the amount of 4.3 billion.

Last year, luggage problems arose for 5.69 luggage space per thousand passengers, as compared to 5.57 in 2015 (an increase by 2.2%).

In 2018, passenger traffic growth was 6.6% and reached 4.36 billion people, as compared to 4.08 billion in 2017.

Meanwhile, since 2007, the share of improperly handled baggage per thousand passengers has decreased by 47%, while passenger turnover has increased by 76%. Expenses related to baggage search and its return to owners decreased by 43% and amounted to US $ 2.4 billion, as compared to US $ 4.22 billion in 2007.

In June 2018, the Resolution of the International Air Transport Association (IATA) entered into force requiring the tracking of every checked baggage item along the way. Over the past year, more and more airlines and airports began to track and account for luggage at four main points: at the check-in counter, when loading onto an aircraft, when transferring to a connecting flight, and when being issued to a passenger upon arrival.

SITA notes that investment in advanced technology has already had a positive impact on the baggage situation.

Peter Drummond, CEO, baggage tracking solution development department, SITA, said, “We analyzed data on about 10 million pieces of baggage using Bag Journey service and used machine learning technology to verify the results. Tracking baggage at the loading stage allows airlines to reduce cases of incorrect baggage handling by at least 38%. If they had not used the tracking function at all. The figure has dropped by up to 66%.”

In 2018, the errors when moving baggage from one aircraft to another or between airlines again became the main reason for its delay. The share of baggage that needs to be carried during a transit flight accounted for 46% of the total number of delayed baggage, but this figure decreased slightly, as compared to 2017, according to the SITA’s Annual Report.

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