Category Archives: Partners’ News

Amadeus and OACIS launch world’s first ‘pop up’ check-in service so you can drop your bags off anywhere

For many travellers, the airline check-in process at an airport is one of the most time-intensive and frustrating parts of their journey. The strain on airports will continue to increase in the coming years with the Airports Council International (ACI) predicting that global passenger trafffic will grow 5.2% per annum until 2029*.

Research from The London School of Economics and Political Science: modern IT-enabled best practices improve investment effectiveness in employees’ business travel

Research from The London School of Economics and Political Science offers corporations a framework to unlock greater ROI from business travel in order to ‘manage every mile’ travelled for work.

Amadeus technology makes a wide range of Eurowings’ fares

Amadeus’ light ticketing technology will help Eurowings reach new customers and improve ancillary sales.

New report from Amadeus explores what drives travellers to click “buy” at the moment of truth

Report finds traveller value is best understood using an axis of ‘product vs service vs convenience’ delivering a blueprint for airlines to better communicate their offer and secure brand loyalty.

Aeroflot – Russian Airlines invites pilots

Aeroflot is a leader of the aviation industry in Russia, a member of SkyTeam, the global aviation alliance, as it has one of the youngest aircraft fleets in Europe, which consists mainly of Boeing and Airbus aircraft.

Leading global online travel agency Kiwi.com plans for exponential growth with new search capabilities from Amadeus

With new Amadeus search technology, Kiwi.com will be able to pre-calculate 750 million flight combinations—significantly expanding in its search capacity—giving Kiwi.com the ability to deliver better value, faster to travellers worldwide.

Amadeus Airport Pay changes the idea of paying for additional services at airports

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Lufthansa Group will roll
out the payment solution in over 170 airports worldwide starting in June 2017.

In today’s hyper-connected world, airports can take a toll on the
traveller. Have you ever wondered why, after queuing to check a bag in, you
have to walk to an airline ticket office to pay for excess luggage or a flight
upgrade? This usual scenario is because shared check-in desks cannot
accommodate the specific payment needs of multiple airlines and ground
handlers. Faced with this situation, the traveller might think twice before
bothering to pay for extra legroom at all.

Airport payments will soon become much smoother as Amadeus and Ingenico
launch Amadeus
Airport Pay
, the first wireless payment solution in the industry
which accepts EMV chip card payments and can be used by multiple airlines and
ground handlers and multiple banks.

With Amadeus Airport Pay airlines and ground handlers can now
reach any passenger with an EMV chip card or an EMV-compliant mobile wallet in
any airport worldwide, regardless of the check-in infrastructure; this means
airlines worldwide can deploy quickly. As a result, airlines can convert more
ancillary sales by offering travellers a fast and secure payment method that
overcomes the inconveniences generally faced by travellers nowadays at
airports. Because Amadeus Airport Pay is not bound to any physical
infrastructure, airlines and ground handlers can take payments anywhere in the
airport.

At the beginning of June, Lufthansa Group, as the launch partner, will
start rolling out the solution at check-in desks and ticket offices in over 170
airports around the globe, improving the airport experience for travellers by
providing seamless and secure payment options without disrupting their travel
journey.

“To bring secure and seamless payment options to our passengers to ease
their individual and seamless travel experience is a core objective for the
Lufthansa Group. Amadeus Airport Pay enables our travellers to choose
customized ancillary services for their flight while checking in or at the gate
– securely and with a variety of payment options, and without the need for detours”, said
Kai Schilb, Head of Payment at Lufthansa Group Hub Airlines.

“Besides, as an IT solution, Amadeus Airport Pay gives the Lufthansa
Group full control over its payment infrastructure by enabling connections with
a wide range of payment providers. We look forward to bringing this service to
our airport check in desks and ticket offices in more than 170 airports very
soon,” added
Philipp Vetten, Team Management Payment Projects at Lufthansa Group.

Amadeus also makes it easy for airlines and ground handlers to connect
to the banks of their choice. Amadeus Airport Pay can be fully integrated in
the airline’s sales flow, meaning payments are faster, more accurate and
automatically accounted for.

“Payments in the airport have taken a big step forward towards
convenience, security and flexibility with Amadeus Airport Pay. We are proud to be
working with Lufthansa to improve their passengers’ airport experience
worldwide.” commented
Celia Pereiro, head of Travel Payments at Amadeus.
Travellers
will have the peace of mind that their payments are secured thanks to EMV
technology. Airlines and ground handlers meanwhile can open the door to a much
smoother trip – imagine roaming agents approaching you while queuing to offer
the ancillary service you need – it’s a win-win for the airline and the
traveller.”

Miguel Ángel Hernández,
Managing Director Ingenico Iberia said,
“We are proud to join forces with Amadeus to
provide an integrated solution that benefits from a truly international reach,
is compliant with security standards and available with our full catalogue of
payment terminals. Pocket-sized and supporting all wireless connectivity
options, Amadeus Airport Pay will bring real mobility to airport payments and
improve the passenger experience.”

With over 5bn chip cards in circulation globally, EMV has cemented its
place as the leading card-present payment technology. EMV represents a
significant improvement in the way payment card fraud is detected and
prevented, as EMV cards will have enhanced anti-fraud capabilities at the
physical point of sale. At airports, EMV terminals are ubiquitous in duty-free
shops but still a rarity in airline check-in desks.

Amadeus is a leading provider of advanced technology solutions for the
global travel and tourism industry. The company’s clients include providers of
services in such sectors, as tourism and transportation including airlines,
hotels, railway companies, ferry companies, etc., as well as travel service
providers, namely travel agencies and websites and travel service buyers, such
as corporations and travel companies.

The company employs around 15,000 people worldwide in the central
divisions of Amadeus in Madrid(head
office), Nice (development center) and Erding (data processing center), as well
as in 71 regional commercial organizations in more than 190 countries.

Amadeus celebrates its 30th anniversary this year. Throughout
2017, the company will celebrate 30 years of cooperation with its customers, 30
years of technological innovation and 30 years of providing better quality
travel for travelers around the world.

Source – http://www.amadeus.com/

Amadeus names 9 tendencies of modern air carriage market

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An independent study “The distribution of tourism services: the world as
we know is it no more?”, conducted by the London School of Economics (LSE) on
the initiative of Amadeus, revealed the current trends in the air
transportation industry. For a full analysis, experts analyzed the statistical
data and communicated with the leaders of the tourism industry, industry
associations and educational institutions, thus covering all the world markets.

  1. The main driving factor in the development
    of the industry continues to be competition with low-budget carriers. The
    process of liberalizing the air transportation market in Europe and other
    regions for the last 30 years has formed the basis for the emergence of
    new players, among which the low-budget carriers, in particular Ryanair
    and easyJet, play a leading role.
  2. The development of the segment of low-cost
    air carriers contributed to the change in traditional views on the
    composition of services provided by airlines. The traditional package of
    services that determines the ticket price was divided into components. The
    services of baggage transportation, provision of food and the choice of a
    seat in the passenger compartment were provided to passengers for a fee.
  3. The success of low-cost carriers
    contributed to the division of the general air transportation market into
    two segments: domestic transportation and long-distance international
    flights. In the domestic transportation segment, competitive pressure from
    low-cost air carriers led to the fact that air travel was perceived by
    passengers as a single-type product. People, especially those on vacation,
    stopped paying attention to any factors, except ticket prices. In turn, in
    the segment of long-distance international flights, it is still important
    for passengers to receive a full range of services. However, even here
    low-budget carriers began to experiment with the introduction of their
    passenger service models.
  4. The experts interviewed agreed that the
    differentiation of packages of services provided by traditional air carriers
    will be the main trend of the industry development for the next decade.
    Having gained experience of price competition with low-cost air carriers in
    the segment of domestic transportation, many traditional airlines have
    already begun to explore the possibilities of differentiating their offers
    on the market.
  5. Most likely, seeking to differentiate
    their offers, airlines will increasingly use the model of selling complex
    packages of additional services and fully organized travel. With a high
    degree of probability, airlines will introduce an expanded range of
    tariffs for various groups of travelers, as well as provide more
    additional services and engage in integrated travel arrangements, offering
    their customers, together with the ticket, to book a hotel, rent a car,
    get priority pre-flight inspection and pay for long-term parking Machines
    at the airport.
  6. Traditional air carriers with strong
    brands are likely to develop direct sales within their countries. The
    absence of intermediaries in the person of GDS allows for a more flexible
    approach to the development of retail sales, offering customers unique
    products and services.
  7. On the other hand, according to the
    assessments of many travel agents and GDS operators, the complexity of the
    process of differentiating proposals on the contrary will force airlines
    to use intermediaries to implement complex products. The growing
    complexity of the products and services offered opens up new opportunities
    for GDS and other aggregators. At the same time, much depends on the position
    of regulators and antimonopoly agencies that monitor the equality of
    conditions for all market players in matters of content distribution.
  8. In view of the foregoing, it can be
    assumed that direct and indirect distribution in the short and medium term
    will develop in parallel and independently of each other. From the point
    of view of the average consumer, such an approach can introduce additional
    difficulties in the planning of travel. In the long term, individual
    industry players will begin to advocate the integration of these two
    distribution methods, for example, based on common standards such as IATA
    New Distribution Capability. Nevertheless, in the near future it is
    difficult to expect the emergence of solutions supported by all industry
    participants. This will require closer and more active cooperation of
    players in the tourism market.
  9. The growing interest in differentiating
    airline products and services will require new technical means to
    distribute content in an easy-to-use format, which will lead to a
    significant increase in the burden on the IT infrastructure. GDS operators
    and other IT companies will have to offer technology solutions that
    simultaneously meet the needs of airlines and the needs of consumers who
    want to instantly receive information about all available travel options
    using any available devices. An effective solution to this problem will be
    the creation of innovative business models, and the opening of access to
    databases for third parties. Such an approach will allow using the
    resources of a wider range of talented developers and entrepreneurs.
Amadeus is a leading provider of advanced technology solutions for the
global travel and tourism industry. The company’s clients include providers of
services in such sectors, as tourism and transportation including airlines,
hotels, railway companies, ferry companies, etc., as well as travel service
providers, namely travel agencies and websites and travel service buyers, such
as corporations and travel companies.

The company employs around 15,000 people worldwide in the central
divisions of Amadeus in Madrid(head
office), Nice (development center) and Erding (data processing center), as well
as in 71 regional commercial organizations in more than 190 countries.

Amadeus celebrates its 30th anniversary this year. Throughout
2017, the company will celebrate 30 years of cooperation with its customers, 30
years of technological innovation and 30 years of providing better quality
travel for travelers around the world.

Source – http://www.amadeus.com/

Emirates’ seat reservation now available through the Amadeus distribution channel

Amadeus | Let's shape the future of travel

Emirates is offering travellers more choice and personalized travel
experiences by making advanced seat reservation available through the Amadeus
distribution channel. Advanced seat reservation allows travellers to select
their seat at the time of purchase. With this ancillary services
implementation, Emirates is also able to add new and exciting services to its
catalogue, so travel agents can serve their customers’ broadest needs and add
even further value to their overall travel journey.

Having also recently launched its branded fares in the Amadeus
distribution channel, Emirates now has the tools to differentiate its brand, maximize
sales and engage with travellers and travel agents in new and innovative ways
through the world’s largest and most diverse travel community.

Currently, Amadeus Airline Ancillary Services has been implemented for
91 airlines in the Amadeus distribution channel, with a total of 128 airlines
signed-up to the industry-leading solution. Deployed worldwide, including all
IATA BSP markets, and fully integrated end-to-end, Amadeus Airline Ancillary
Services has been delivering real results for airlines, travel agents and
travellers, with a 70% increase in ancillaries sold during 2016.

Source – http://www.amadeus.com/

Amadeus technology helps TUI fly take control of card payment processing to drive business growth

Amadeus | Let's shape the future of travel

TUI fly is poised to improve
cash flow and drive sales growth in the travel agency channel thanks to Amadeus
payment solutions and a distribution agreement.

Payment cards are the go-to method to pay for flights. Tried and tested
for decades, they are convenient and dependable. In the travel agency channel,
they account for at least 62% of the payments airlines receive worldwide. But
are airlines really making the most of this payment method to enable business
growth?

With today’s ecommerce payment technology, airlines can easily and
efficiently process card payments on their own websites. But in the travel
agency channel, airlines have traditionally had to navigate longer, more
complicated and restrictive payment cycles.

In an effort to improve payment processes for indirect sales, TUI fly
signed a strategic partnership with Amadeus to adopt the Amadeus Premium Authorization
and the Amadeus Card Capture solutions. In addition, TUI fly renewed its
distribution agreement with Amadeus, making a broad range of fares, including 20 kg free baggage allowance,
free desk check-in or web check-in and on-board catering (one snack and one
non-alcoholic drink) available to Amadeus travel agents as its business model
evolves.

With the Amadeus Premium Authorization solution, TUI fly’s bank has much
more visibility on card payments which are being processed. This means the
airline will better control card acceptance rates, which in turn could lead to
higher sales and lower transaction costs. The airline can also improve cash
flow by reducing the time it takes to process card payments. Amadeus Card
Capture consolidates reporting from any GDS booking to save the airline manual
time and effort in the back office.

“Amadeus brings a fresh outlook to card payments in the indirect channel
to make it more manageable and cost effective. Their vast payments network
includes our existing acquiring bank. That’s why setup was painless, allowing
us to quickly enable all functionalities for travel agents to book our content
via the Amadeus GDS – in our current critical growth phase, every minute
counts, so a smooth integration was paramount for us,” said Mr. Alejandro
Gonzalez Espinosa, Managing Director TUI fly Vermarktungs GmbH at TUI fly. “Our
travel agency partners can also rest assured that their travellers can pay with
their preferred card. We’re eager to continue working with them to bring new
savings in this channel.”

“The airline industry has a uniquely complex payment environment. Any improvement
demands an in-depth understanding of the processes, players and flows specific
to the industry. Our innovation in the distribution channel is just one example
of Amadeus Travel Payments’ relentless effort to help airlines increase their
sales whilst reducing their total cost of payment,” said Celia Pereiro, head of
Travel Payments at Amadeus. “Our global team of travel payment experts will
unlock smart payments management for TUI fly, helping the airline reach new
customers as it evolves into a competitive scheduled carrier.”

TUI fly sees increasing distribution in the indirect channel as an
instrumental component of its business model evolution. To that end, the
airline has become IATA BSP certified and implemented e-Ticketing, enhancing
its capabilities in the Amadeus distribution channel. Travel agents working
with Amadeus can now book flights with TUI fly and enjoy full back office
integration, ensuring easy flight changes and payment processing with Visa,
MasterCard, American Express and UATP cards.

Source – http://www.amadeus.com/